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#iconohash presents #custserv

Scroll down for the #custserv conversation report for June 1st, 2019 EST.

iconohash

the world's conversation archive

#custserv for June 1st, 2019EST

01
25th

coming together

When it comes to participants, we ranked 25th among 338 conversations.

25th

participating

In terms of the number of posts, we ranked 25th out of 338 conversations that took place.

42nd

amplification

This conversation ranked 42nd out of 338 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
20%

Amplified

There were 15 reshares, 20% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 1 times.

78%

Content

78% of participants in this conversation shared a total of 9 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for June 1st, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@flavmartins

@flavmartins

Flavio Martins
EVP Customer Support at @DigiCert. Author #winthecustomer. Disciple of Customer Service. HuffPost Top 100 #CustServ Management Expert.

@GivaHelpDesk

@GivaHelpDesk

Giva
Founded in 1999, Giva was among the first to provide a suite of #helpdesk and #customerservice/#callcenter #cloud applications, also now #HIPAA compliant!

@VantivCareers

@VantivCareers

VantivCareers
We are now FIS. FIS™️ (NYSE: FIS) is a global leader in technology and solutions that advance the way the world pays, banks and invests.

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 19 total

marketing
writer
consultant
ceo
blogger

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Customer service resources
Customer service resources for companies wishing to improve their customer service by Customer service

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.