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#iconohash presents #custserv

Scroll down for the #custserv conversation report for May 27th, 2019 EST.

iconohash

the world's conversation archive

#custserv for May 27th, 2019EST

01
25th

coming together

When it comes to participants, we ranked 25th among 392 conversations.

25th

participating

In terms of the number of posts, we ranked 25th out of 392 conversations that took place.

31st

amplification

This conversation ranked 31st out of 392 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
32%

Amplified

There were 36 reshares, 32% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 2 times.

59%

Content

59% of participants in this conversation shared a total of 8 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for May 27th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@susanhash

@susanhash

Susan Hash
B2B writer/journalist. I write & tweet about #cctr #custserv #custexp #CX management & trends. Mostly.

@NetVentures

@NetVentures

Net Ventures Marketing
#ThriveTOGETHER on #SuccessTRAIN | Internet Venture Business Investors | We build Your Audience, Brand, & Communities | Strategic Alliance Opportunities

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 22 total

marketing
research
founder
consultant
ceo

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Six ways AI can improve customer experience - Raconteur
Artificial intelligence (AI) is being used to chart a customer experience journey that fits the demanding expectations of digital consumers. Here are six new approaches businesses can take to boost customer engagement, experience and success

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.