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#iconohash presents #custserv

Scroll down for the #custserv conversation report for May 16th, 2019 EST.

iconohash

the world's conversation archive

#custserv for May 16th, 2019EST

01
39th

coming together

When it comes to participants, we ranked 39th among 440 conversations.

39th

participating

In terms of the number of posts, we ranked 39th out of 440 conversations that took place.

58th

amplification

This conversation ranked 58th out of 440 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
19%

Amplified

There were 21 reshares, 19% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 2 times.

80%

Content

80% of participants in this conversation shared a total of 9 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for May 16th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

@deniseleeyohn

@deniseleeyohn

Denise Lee Yohn
#brand #leadership expert | #speaker | #author of What Great Brands Do and FUSION

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 29 total

marketing
management
manager
writer
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
40 Stats On Digital Transformation And Customer Experience
Digital transformation is the future of customer experience, and companies that don’t embrace changing technology could get left behind. These statistics show the impact of digital transformation and how digital solutions are a major focus for customers.
40 Stats On Digital Transformation And Customer Experience
Digital transformation is the future of customer experience, and companies that don’t embrace changing technology could get left behind. These statistics show the impact of digital transformation and how digital solutions are a major focus for customers.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.