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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for May 4th, 2019 EST.

iconohash

the world's conversation archive

#CustServ for May 4th, 2019EST

01
30th

coming together

When it comes to participants, we ranked 30th among 369 conversations.

30th

participating

In terms of the number of posts, we ranked 30th out of 369 conversations that took place.

55th

amplification

This conversation ranked 55th out of 369 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
20%

Amplified

There were 13 reshares, 20% of posts, during the course of the conversation.

5%

Engaged

5% of participants in this conversation engaged each other 3 times.

82%

Content

82% of participants in this conversation shared a total of 11 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for May 4th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@kimlanikolaus

@kimlanikolaus

Nikolaus Kimla
CEO at @PipelinerCRM, revolutionize #sales through an easy #CRM #Sales Tool - #Salespeople are #entrepreneurs in an enterprise.

@AndrewinContact

@AndrewinContact

Andrew Neff
AI Mktg @ [24]7 in contact with AI, CX & Marketing. I want #tech results & insights on why. I write & live #AI #CustServ #CX #Bot #Voice #BigData #ML #IoT #smm

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 22 total

training
consultant
ceo
trainer
marketing

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
CX Accelerator on Twitter:
“How do we describe our community? The below descriptors are just a sample size! Learn more about our community at https://t.co/COkHAlNXGi or by talking to any of our community organizers: @CustomerIsFirst @BeckyRoemen @jtwatkin @kayejchapman @jennysuedempsey @SueDuris https://t.co/sRIy6Ybozo”
How To Earn A Perfect Customer Satisfaction Score
While perfection is not reality, shooting for perfection is a pretty good goal. And there’s a company that caught my attention with a perfect customer satisfaction score (CSAT) and an astonishing 99.5 percent renewal rate.

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.