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#iconohash presents #custserv

Scroll down for the #custserv conversation report for May 2nd, 2019 EST.

iconohash

the world's conversation archive

#custserv for May 2nd, 2019EST

01
34th

coming together

When it comes to participants, we ranked 34th among 487 conversations.

34th

participating

In terms of the number of posts, we ranked 34th out of 487 conversations that took place.

63rd

amplification

This conversation ranked 63rd out of 487 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
17%

Amplified

There were 24 reshares, 17% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 3 times.

80%

Content

80% of participants in this conversation shared a total of 16 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for May 2nd, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@kustomer

@kustomer

Kustomer
Kustomer is the omnichannel customer management platform for enterprises focused on delivering standout experiences -- not resolving tickets.

@ernanroman

@ernanroman

Ernan Roman
Ernan Roman President, ERDM Corp. Author, Voice of the Customer Marketing ernan@erdm.com, http://www.erdm.com, @ernanroman

@MarjiJSherman

@MarjiJSherman

Marji J. Sherman
Christian. #SocialMedia + #IndieAuthor @ShermanSocial. Chewi's Mama. Addicted to #CubanCoffee, #AndyWarhol + thrifting. Cocktail of WY, WI, NYC + Miami []_[]

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 30 total

marketing
management
training
consultant
blogger

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.