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#iconohash presents #custserv

Scroll down for the #custserv conversation report for April 30th, 2019 EST.

iconohash

the world's conversation archive

#custserv for April 30th, 2019EST

01
8th

coming together

When it comes to participants, we ranked 8th among 506 conversations.

8th

participating

In terms of the number of posts, we ranked 8th out of 506 conversations that took place.

12th

amplification

This conversation ranked 12th out of 506 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
35%

Amplified

There were 219 reshares, 35% of posts, during the course of the conversation.

28%

Engaged

28% of participants in this conversation engaged each other 178 times.

16%

Content

16% of participants in this conversation shared a total of 13 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 30th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@AlHopper_

@AlHopper_

Al Hopper
#coffeehead. #CX leader. #CustServ chat Tues 9pET. Husband & Dad of 2 princesses. #Veteran tel: 2109205817

@RoyAtkinson

@RoyAtkinson

Roy Atkinson
Sr. Writer/Analyst by trade | I tweet about customer focus (#custserv #cx); #ITSM, #IT and #tech | Tweets are my own.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 36 total

marketing
management
consultant
entrepreneur
director

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Improving Customer Loyalty and Retention with Machine Learning | Import.io
With Big Data providing an unprecedented amount of customer information to businesses, the need to leverage it for business advantage is driving powerful forces in the market. This is where Machine Learning comes into play. According to Forrester Research, insights-driven businesses will experience 27% annual revenue
How To Turn Satisfied Customers Into Loyal Customers
Customers who give you high marks on a survey are telling you they’re happy, but that doesn’t mean they are loyal. I’ve always said that satisfaction is a rating, but loyalty is an emotion. You can’t always explain loyalty with facts and figures.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.