Share on Instagram  
Background Image

#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for April 28th, 2019 EST.

iconohash

the world's conversation archive

#CustServ for April 28th, 2019EST

01
29th

coming together

When it comes to participants, we ranked 29th among 392 conversations.

29th

participating

In terms of the number of posts, we ranked 29th out of 392 conversations that took place.

45th

amplification

This conversation ranked 45th out of 392 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
23%

Amplified

There were 23 reshares, 23% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 0 times.

61%

Content

61% of participants in this conversation shared a total of 7 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 28th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@Genesys

@Genesys

Genesys
Powering the world’s best customer experiences, across every channel, on-premise and in the cloud. #MomentsConnected #Xpr19

@MSCloud

@MSCloud

Microsoft Cloud
The official Twitter handle for the Microsoft Platform team. Follow for news, updates, and much more. #MSCloud

@msftfinserv

@msftfinserv

Microsoft FinServ
The official Twitter page for Microsoft’s worldwide industry group for financial services. #banktech #finserv #MSFTFinServ

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 20 total

consultant
marketing
freelance
entrepreneur
trainer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
10 Examples Of Over-The-Top Experiences In Customer Service
The tougher the situation the customer is going through, the more important it is to step up for the customer at the point of need. Let's look at how some employees take customer service to the next level by finding creative solutions to help customers.

	#custserv, Twitter, 4/17/2019 11:54:12 PM, 194107
The graph represents a network of 1,602 Twitter users whose recent tweets contained "#custserv", or who were replied to or mentioned in those tweets, taken from a data set limited to a maximum of 18,000 tweets. The network was obtained from Twitter on Wednesday, 17 April 2019 at 23:35 UTC. The tweets in the network were tweeted over the 9-day, 19-hour, 40-minute period from Monday, 08 April 2019 at 03:42 UTC to Wednesday, 17 April 2019 at 23:23 UTC. Additional tweets that were m

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.