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#iconohash presents #custserv

Scroll down for the #custserv conversation report for April 27th, 2019 EST.

iconohash

the world's conversation archive

#custserv for April 27th, 2019EST

01
27th

coming together

When it comes to participants, we ranked 27th among 389 conversations.

27th

participating

In terms of the number of posts, we ranked 27th out of 389 conversations that took place.

67th

amplification

This conversation ranked 67th out of 389 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
14%

Amplified

There were 10 reshares, 14% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 1 times.

77%

Content

77% of participants in this conversation shared a total of 7 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 27th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@ernanroman

@ernanroman

Ernan Roman
Ernan Roman President, ERDM Corp. Author, Voice of the Customer Marketing ernan@erdm.com, http://www.erdm.com, @ernanroman

@clearaction

@clearaction

ClearAction
#CustomerExperience & #MarketingOps maturity experts (Lynn Hunsaker, Gary Katz, Advisory team) #CX #Marketing #CustomerSuccess

@ladyjaney75

@ladyjaney75

ladyjaney
Independent #MysteryShopper, Author and #Consumer Blogger showcasing the very best of companies and challenging the very worst! #watchoutforthenails

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 20 total

consultant
marketing
management
training
writer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
#custserv daily
A selection of articles, blog posts, videos and photos recommended by Brad Bennett
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Before your company can benefit from using AI, it first needs to be ready for it. In this eGuide, we will walk you through the necessary steps to build your business's path to AI, breaking it into three main areas of focus.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.