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#iconohash presents #custserv

Scroll down for the #custserv conversation report for April 26th, 2019 EST.

iconohash

the world's conversation archive

#custserv for April 26th, 2019EST

01
21st

coming together

When it comes to participants, we ranked 21st among 452 conversations.

21st

participating

In terms of the number of posts, we ranked 21st out of 452 conversations that took place.

53rd

amplification

This conversation ranked 53rd out of 452 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
16%

Amplified

There were 19 reshares, 16% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 0 times.

82%

Content

82% of participants in this conversation shared a total of 12 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 26th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@Genesys

@Genesys

Genesys
Powering the world’s best customer experiences, across every channel, on-premise and in the cloud. #MomentsConnected #Xpr19

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 26 total

management
marketing
executive
training
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
#custserv daily
A selection of articles, blog posts, videos and photos recommended by Brad Bennett
Customer Service Software for Small Business Owners | Genesys
Small businesses can achieve big success with the right tools and customer experience platform. Genesys Solutions for Small Business Owners provide a variety of customer service, sales and communications tools to align your goals and put you ahead of the competition. Learn more.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.