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#iconohash presents #custserv

Scroll down for the #custserv conversation report for April 22nd, 2019 EST.

iconohash

the world's conversation archive

#custserv for April 22nd, 2019EST

01
25th

coming together

When it comes to participants, we ranked 25th among 449 conversations.

25th

participating

In terms of the number of posts, we ranked 25th out of 449 conversations that took place.

25th

amplification

This conversation ranked 25th out of 449 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
30%

Amplified

There were 43 reshares, 30% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 2 times.

64%

Content

64% of participants in this conversation shared a total of 8 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 22nd, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@AkwyZ

@AkwyZ

Antonio Vieira Santos
@Atos Senior Expert.Dream Manager.Helping Talent & Customers to growth in a world of permanent transformation⭐@axschat⚡@Plus10org

@RoyAtkinson

@RoyAtkinson

Roy Atkinson
Sr. Writer/Analyst by trade | I tweet about customer focus (#custserv #cx); #ITSM, #IT and #tech | Tweets are my own.

@ipfconline1

@ipfconline1

ipfconline #DA19eu
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 32 total

management
marketing
training
consultant
trainer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Improving Customer Loyalty and Retention with Machine Learning | Import.io
With Big Data providing an unprecedented amount of customer information to businesses, the need to leverage it for business advantage is driving powerful forces in the market. This is where Machine Learning comes into play. According to Forrester Research, insights-driven businesses will experience 27% annual revenue
10 Examples Of Over-The-Top Experiences In Customer Service
The tougher the situation the customer is going through, the more important it is to step up for the customer at the point of need. Let's look at how some employees take customer service to the next level by finding creative solutions to help customers.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.