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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for April 20th, 2019 EST.

iconohash

the world's conversation archive

#CustServ for April 20th, 2019EST

01
21st

coming together

When it comes to participants, we ranked 21st among 375 conversations.

21st

participating

In terms of the number of posts, we ranked 21st out of 375 conversations that took place.

37th

amplification

This conversation ranked 37th out of 375 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
22%

Amplified

There were 18 reshares, 22% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 0 times.

72%

Content

72% of participants in this conversation shared a total of 6 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 20th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@Hazloe3

@Hazloe3

Hazloe3 #thextraordinarionly
Digital Arena #FinTech #SMM #SmallBusiness #Startup #TechPlayers #SDGs #Wealth #ImpactMatters #IoT #B2B #Data #Success https://t.co/OiHed6S9p6 RT #thextraordinarionly

@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #CustomerService. For more #CX insight join me at https://t.co/7xtOimM2j7 or my blog: https://t.co/Za5H46EpJP

@CallCenterICMI

@CallCenterICMI

ICMI
ICMI is the authority on #cctr excellence! We empower contact center leaders w/ innovative resources, events & training. Join us Tuesdays @ 1pm ET for #ICMIChat

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 21 total

marketing
training
consultant
blogger
management

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
I was lucky. I found community in Vancouver early on, and when I found myself struggling to make ends meet I had that safety net there to catch me. This is n...

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.