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#iconohash presents #custserv

Scroll down for the #custserv conversation report for April 16th, 2019 EST.

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#custserv for April 16th, 2019EST

01
12th

coming together

When it comes to participants, we ranked 12th among 494 conversations.

12th

participating

In terms of the number of posts, we ranked 12th out of 494 conversations that took place.

15th

amplification

This conversation ranked 15th out of 494 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
27%

Amplified

There were 128 reshares, 27% of posts, during the course of the conversation.

32%

Engaged

32% of participants in this conversation engaged each other 150 times.

26%

Content

26% of participants in this conversation shared a total of 19 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 16th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@AlHopper_

@AlHopper_

Al Hopper
#coffeehead. #CX leader. #CustServ chat Tues 9pET. Husband & Dad of 2 princesses. #Veteran tel: 2109205817

@RoyAtkinson

@RoyAtkinson

Roy Atkinson
Sr. Writer/Analyst by trade | I tweet about customer focus (#custserv #cx); #ITSM, #IT and #tech | Tweets are my own.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 32 total

marketing
management
consultant
ceo
writer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

	custserv, Twitter, 4/15/2019 3:34:11 PM, 193785
The graph represents a network of 2,488 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Monday, 15 April 2019 at 13:49 UTC. The requested start date was Sunday, 14 April 2019 at 00:01 UTC and the maximum number of days (going backward) was 14. The maximum number of tweets collected was 5,000. The tweets in the network were tweeted over the 10-d

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.