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#iconohash presents #custserv

Scroll down for the #custserv conversation report for April 13th, 2019 EST.

iconohash

the world's conversation archive

#custserv for April 13th, 2019EST

01
21st

coming together

When it comes to participants, we ranked 21st among 396 conversations.

21st

participating

In terms of the number of posts, we ranked 21st out of 396 conversations that took place.

42nd

amplification

This conversation ranked 42nd out of 396 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
20%

Amplified

There were 18 reshares, 20% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 0 times.

66%

Content

66% of participants in this conversation shared a total of 8 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for April 13th, 2019.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Digi_Desk

@Digi_Desk

Luke Porter
Expert in Multi-Channel Contact Management and Customer Service. Co-Founder of DigiDesk Platform. Looking to Share Best Practice on #digital #custserv #CX #CSAT

@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #CustomerService. For more #CX insight join me at https://t.co/7xtOimM2j7 or my blog: https://t.co/Za5H46EpJP

@CXAccelerator

@CXAccelerator

CX Accelerator
While #CustomerExperience is wonderful work, it can be difficult and even lonely. Come join the most encouraging group of CX professionals in the world! #CX

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 20 total

training
ceo
marketing
management
writer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
3 Proven Ways to Baby-Proof your Contact Center | Fonolo
Much like ensuring that our young are safe, contact center leadership must ensure that their departments are safe while maintaining the capability to grow in service and in excellence. Let’s take a look at three proven ways to baby-proof your contact center by keeping the bottom line in mind.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.