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#iconohash presents #custserv

Scroll down for the #custserv conversation report for December 5th, 2018 EST.

iconohash

the world's conversation archive

#custserv for December 5th, 2018EST

01
28th

coming together

When it comes to participants, we ranked 28th among 520 conversations.

28th

participating

In terms of the number of posts, we ranked 28th out of 520 conversations that took place.

34th

amplification

This conversation ranked 34th out of 520 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
24%

Amplified

There were 50 reshares, 24% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 4 times.

70%

Content

70% of participants in this conversation shared a total of 20 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for December 5th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@jacobm

@jacobm

Jacob Morgan
Futurist, Keynote Speaker, & Best-Selling Author of 3 Books. Exploring the #futureofwork. Join the community: http://thefutureif.com Married to @BlakeMichelleM

@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

@monkeylearn

@monkeylearn

MonkeyLearn
Text Analysis with Machine Learning

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 31 total

marketing
management
consultant
director
research

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Contact Center Today
A selection of articles, blog posts, videos and photos recommended by Patrick Russell
Employee Wellness in Your Contact Center %%
“With a decade of customer service experience under my belt…I’ve experienced first hand how not taking care of yourself while busy at work can lead to flat out burnout.” Jenny Dempsey reflects on the importance of wellness in contact centers, and how it can impact not only your employees but your customers as well. Can you shed…

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.