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#iconohash presents #custserv

Scroll down for the #custserv conversation report for December 3rd, 2018 EST.

iconohash

the world's conversation archive

#custserv for December 3rd, 2018EST

01
27th

coming together

When it comes to participants, we ranked 27th among 497 conversations.

27th

participating

In terms of the number of posts, we ranked 27th out of 497 conversations that took place.

24th

amplification

This conversation ranked 24th out of 497 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
34%

Amplified

There were 73 reshares, 34% of posts, during the course of the conversation.

3%

Engaged

3% of participants in this conversation engaged each other 6 times.

63%

Content

63% of participants in this conversation shared a total of 16 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for December 3rd, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

@RockChristopher

@RockChristopher

Rock Christopher
➤Founder https://t.co/JnjKG84PN0 & #SuccessTRAIN #ThriveTOGETHER ➤#SocialMedia Brand & Community Builder➤President @NetVentures ➤#RockC enCOURAGEments #JoYTrain

@_SuccessCenter_

@_SuccessCenter_

SuccessCENTER.com
Your SuccessCENTER - Your Business, & Community Development Center - New Business, Content Marketing, Social Media Marketing Web Platform. We #ThriveTOGETHER

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 39 total

marketing
management
restaurant
training
writer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Ventana Research Unveils the Digital Innovation Award Winners for 2018
Ventana Research today announced the 10 winners of the 2018 Digital Innovation Awards. These awards, presented annually, identify the technologies that have the most striking impact in their respective markets. The prestigious Ventana Research Digital Innovation Awards recognize pioneering vendors that contribute advancements in technology, drive change, and increase value for organizations worldwide, backed by market research and analyst expertise across business and IT.
How to Improve Agent Engagement
We look at the keys to driving agent engagement in the contact centre and what harms motivation. Why Focus on Agent Engagement Engagement in the...

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.