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#iconohash presents #custserv

Scroll down for the #custserv conversation report for November 25th, 2018 EST.

iconohash

the world's conversation archive

#custserv for November 25th, 2018EST

01
29th

coming together

When it comes to participants, we ranked 29th among 408 conversations.

29th

participating

In terms of the number of posts, we ranked 29th out of 408 conversations that took place.

60th

amplification

This conversation ranked 60th out of 408 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
12%

Amplified

There were 15 reshares, 12% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 1 times.

82%

Content

82% of participants in this conversation shared a total of 7 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for November 25th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@techsee_me

@techsee_me

TechSee
TechSee revolutionizes the customer support domain by providing the first cognitive visual support solution powered by augmented reality and AI.

@stephaniethum

@stephaniethum

Stephanie Thum, CCXP
Former federal agency #CX leader, now chief advisor for federal CX at @Qualtrics. @cxpa_assoc member, @ArkansasState @duqedu alum. I dance for fun. Tweets=mine.

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 24 total

consultant
restaurant
marketing
ceo
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
People-Profits-Planet Daily
Profitability alone was never enough; any business beholden to the Service Profit chain learned long ago to balance people and profits. Today, leading compan... by Joni Thomas Doolin

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.