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#iconohash presents #custserv

Scroll down for the #custserv conversation report for November 23rd, 2018 EST.

iconohash

the world's conversation archive

#custserv for November 23rd, 2018EST

01
13th

coming together

When it comes to participants, we ranked 13th among 396 conversations.

13th

participating

In terms of the number of posts, we ranked 13th out of 396 conversations that took place.

30th

amplification

This conversation ranked 30th out of 396 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
16%

Amplified

There were 27 reshares, 16% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 1 times.

82%

Content

82% of participants in this conversation shared a total of 11 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for November 23rd, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@IFS_CE

@IFS_CE

IFS Customer Engagement
IFS-mplsystems provide innovative Omni-channel contact centre, customer service CRM and field service management solutions.

@Genesys

@Genesys

Genesys
Powering the world’s best customer experiences, across every channel, on-premise and in the cloud. #MomentsConnected #CXLife

@kayejchapman

@kayejchapman

Kaye Chapman
#Learning, #Training & #CX. L&D Manager, Writer and Trainer @Comm100. Student @UCL - MA Professional Education & Training. British chick. Future crazy cat lady.

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 28 total

marketing
management
manager
consultant
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.