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#iconohash presents #custserv

Scroll down for the #custserv conversation report for November 21st, 2018 EST.

iconohash

the world's conversation archive

#custserv for November 21st, 2018EST

01
17th

coming together

When it comes to participants, we ranked 17th among 497 conversations.

17th

participating

In terms of the number of posts, we ranked 17th out of 497 conversations that took place.

23rd

amplification

This conversation ranked 23rd out of 497 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
33%

Amplified

There were 78 reshares, 33% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 5 times.

72%

Content

72% of participants in this conversation shared a total of 20 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for November 21st, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

@fintech_Innov

@fintech_Innov

Future Of Money
Latest News about #fintech #startups & #innovation and #disruption of the banking industry. Curated by top 100 experts in #fintech; powered by Faveeo Horizons.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 33 total

marketing
blogger
management
director
founder

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Five Ways to Create Customer Loyalty - Shep Hyken
Customer loyalty… This is what companies strive for, to create loyal customers. Some companies have earned a reputation that keeps bringing their customers back, again and again. How do they do it? That’s a big question, and entire books have been written about this, but that doesn’t mean we can’t have a few tips to …
5 Things Customer Service Agents Should Do On Every Call | Fonolo
Call centers tend to be one of the most-used customer service channels, second only to FAQs. So, given that human-powered customer service is thriving, we call center folks need to ask: What are the key things that should happen on every call to ensure the highest level of customer satisfaction?

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.