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#iconohash presents #custserv

Scroll down for the #custserv conversation report for November 20th, 2018 EST.

iconohash

the world's conversation archive

#custserv for November 20th, 2018EST

01
7th

coming together

When it comes to participants, we ranked 7th among 488 conversations.

7th

participating

In terms of the number of posts, we ranked 7th out of 488 conversations that took place.

11th

amplification

This conversation ranked 11th out of 488 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
22%

Amplified

There were 147 reshares, 22% of posts, during the course of the conversation.

44%

Engaged

44% of participants in this conversation engaged each other 290 times.

22%

Content

22% of participants in this conversation shared a total of 13 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for November 20th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@RoyAtkinson

@RoyAtkinson

Roy Atkinson
Sr. Writer/Analyst by trade | I tweet about customer focus (#custserv #cx); #ITSM, #IT and #tech | Tweets are my own.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

@fintech_Innov

@fintech_Innov

Future Of Money
Latest News about #fintech #startups & #innovation and #disruption of the banking industry. Curated by top 100 experts in #fintech; powered by Faveeo Horizons.

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 37 total

marketing
writer
management
consultant
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.