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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for November 16th, 2018 EST.

iconohash

the world's conversation archive

#CustServ for November 16th, 2018EST

01
8th

coming together

When it comes to participants, we ranked 8th among 474 conversations.

8th

participating

In terms of the number of posts, we ranked 8th out of 474 conversations that took place.

23rd

amplification

This conversation ranked 23rd out of 474 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
22%

Amplified

There were 43 reshares, 22% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 3 times.

72%

Content

72% of participants in this conversation shared a total of 20 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for November 16th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@helpshift

@helpshift

Helpshift
Support your mobile users in-app with our SDK. Top apps like @outlook @supercellgames @flipboard @wordpress trust us to engage and retain their users.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 29 total

marketing
writing
ceo
consultant
director

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Create a Memorable Customer Service Experience
We hope that no one will ever need to deal with our customer service teams. We hope that the products or services that we offer are so good, that there are never any difficulties fulfilling somebody�…

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.