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#iconohash presents #custserv

Scroll down for the #custserv conversation report for October 8th, 2018 EST.

iconohash

the world's conversation archive

#custserv for October 8th, 2018EST

01
13th

coming together

When it comes to participants, we ranked 13th among 530 conversations.

12th

participating

In terms of the number of posts, we ranked 12th out of 530 conversations that took place.

18th

amplification

This conversation ranked 18th out of 530 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
32%

Amplified

There were 82 reshares, 32% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 5 times.

74%

Content

74% of participants in this conversation shared a total of 29 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for October 8th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@MyCustomer

@MyCustomer

MyCustomer.com
News and advice on sales, service, marketing and customer experience. The only resource covering the end-to-end customer journey.

@freshchatapp

@freshchatapp

Freshchat
Modern messaging software by @FreshworksInc for #sales and #customerengagement teams. Catch leads, keep users, ace conversations.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 34 total

marketing
management
writer
blogger
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
In conversation with Freshchat
Stay tuned to get all your questions on business and marketing trends answered by experts through our AMA series called #freshchathour on twitter.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.