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#iconohash presents #custserv

Scroll down for the #custserv conversation report for October 2nd, 2018 EST.

iconohash

the world's conversation archive

#custserv for October 2nd, 2018EST

01
4th

coming together

When it comes to participants, we ranked 4th among 530 conversations.

4th

participating

In terms of the number of posts, we ranked 4th out of 530 conversations that took place.

4th

amplification

This conversation ranked 4th out of 530 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
31%

Amplified

There were 245 reshares, 31% of posts, during the course of the conversation.

34%

Engaged

34% of participants in this conversation engaged each other 266 times.

25%

Content

25% of participants in this conversation shared a total of 43 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for October 2nd, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@GregOrtbach

@GregOrtbach

Greg Ortbach
Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.

@RoyAtkinson

@RoyAtkinson

Roy Atkinson
Sr. Writer/Analyst by trade | I tweet about customer focus (#custserv #cx); #ITSM, #IT and #tech | Tweets are my own.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 41 total

marketing
management
manager
ceo
writer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
HelpDocs
Before I joined HelpDocs, I was a freelancer. I worked within a few teams, but was rarely on the inner circle or anywhere near support, so had very little use for a collaborative inbox. Despite that being the case, when Front was merely a beta waiting to be released like

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.