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#iconohash presents #custserv

Scroll down for the #custserv conversation report for September 28th, 2018 EST.

iconohash

the world's conversation archive

#custserv for September 28th, 2018EST

01
5th

coming together

When it comes to participants, we ranked 5th among 436 conversations.

5th

participating

In terms of the number of posts, we ranked 5th out of 436 conversations that took place.

13th

amplification

This conversation ranked 13th out of 436 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
30%

Amplified

There were 54 reshares, 30% of posts, during the course of the conversation.

3%

Engaged

3% of participants in this conversation engaged each other 6 times.

76%

Content

76% of participants in this conversation shared a total of 18 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for September 28th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #CustServ. For #CX insight greater than 140 characters join me on Facebook, G+ or my blog: http://billquiseng.com

@Tiffani_Bova

@Tiffani_Bova

Tiffani Bova
Growth & Innovation Evangelist @Salesforce | Book: Growth IQ | Podcast: What's Next! | Thinking About & Sharing Bold Ideas | #Sales #CX #GrowthIQ

@ventanaresearch

@ventanaresearch

Ventana Research
Ventana Research is the leading benchmark research and advisory services firm. We provide the most comprehensive analyst research and reach in the industry.

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 34 total

marketing
research
management
consultant
ceo

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
The Key to Customer Service: Give Them The Choclate Cake -Amy Castro
About a week ago, I was shopping in a retail client’s place of business doing some “recon” before preparing a customer service communication program for their customer care employees. As I watched customers come and go with their various products they wished to return, I noticed a trend. The customers who were calm and politely …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.