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#iconohash presents #custserv

Scroll down for the #custserv conversation report for September 24th, 2018 EST.

iconohash

the world's conversation archive

#custserv for September 24th, 2018EST

01
16th

coming together

When it comes to participants, we ranked 16th among 529 conversations.

16th

participating

In terms of the number of posts, we ranked 16th out of 529 conversations that took place.

25th

amplification

This conversation ranked 25th out of 529 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
28%

Amplified

There were 75 reshares, 28% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 5 times.

69%

Content

69% of participants in this conversation shared a total of 18 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for September 24th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@sajuks

@sajuks

Saju K
A voracious reader, Surfing through the tweet world,finding and sharing those precious tweets!! Tweet On!! ~ Saju

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 38 total

marketing
writer
management
training
strategist

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
How to Bring Your Call Center QA Team into the Digital Age
If you’re tired of spinning your wheels and getting nowhere, it’s time to upgrade to a more efficient and powerful call center QA model. This new model has two basic components: a real-time VoC data stream and a digital QA platform. Once it’s up and running, this model will forever change how you do and view call QA.
2mm to Sales Mastery |   Speaking the Customer’s Language
Do you think making a sales presentation in English to a customer who only understands Chinese would be effective? How about delivering a PowerPoint slide show to someone who was visually impaired? What are the chances your sales presentation to the Board at the city bank will hit the mark if it is

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.