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#iconohash presents #custserv

Scroll down for the #custserv conversation report for September 20th, 2018 EST.

iconohash

the world's conversation archive

#custserv for September 20th, 2018EST

01
20th

coming together

When it comes to participants, we ranked 20th among 538 conversations.

20th

participating

In terms of the number of posts, we ranked 20th out of 538 conversations that took place.

27th

amplification

This conversation ranked 27th out of 538 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
30%

Amplified

There were 57 reshares, 30% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 4 times.

73%

Content

73% of participants in this conversation shared a total of 22 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for September 20th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@ivrpowers

@ivrpowers

Interactive Powers
Streamline your business communications

@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #CustServ. For #CX insight greater than 140 characters join me on Facebook, G+ or my blog: http://billquiseng.com

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 28 total

marketing
consultant
management
training
coach

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
How to Use Social Media to Support Customers | Fonolo
Social media platforms present a unique opportunity to offer customer support and service for legitimate customer service questions. With the increased technological shifts that our industry will see going forward, it will be easier to lag behind the speed of change. But what can center us in these complex times is remembering the fundamentals of customer service: timeliness, availability, and personability.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.