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#iconohash presents #custserv

Scroll down for the #custserv conversation report for September 17th, 2018 EST.

iconohash

the world's conversation archive

#custserv for September 17th, 2018EST

01
8th

coming together

When it comes to participants, we ranked 8th among 528 conversations.

8th

participating

In terms of the number of posts, we ranked 8th out of 528 conversations that took place.

24th

amplification

This conversation ranked 24th out of 528 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
30%

Amplified

There were 81 reshares, 30% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 2 times.

74%

Content

74% of participants in this conversation shared a total of 29 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for September 17th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@ticsi

@ticsi

TICSI
The International Customer Service Institute is an international organisation enabling the recognition and sharing of global best practice in customer service.

@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #CustServ. For #CX insight greater than 140 characters join me on Facebook, G+ or my blog: http://billquiseng.com

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 39 total

marketing
management
writer
research
strategy

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
How To Increase Units Per Transaction (UPT)
Your success as a retailer depends on increasing your units per transaction (UPT) and conversion rates. The only way to do that is by creating customer relationships. Those customer relationships turn browsers into buyers, and buyers into repeat customers. This takes monitoring your conversion rates and providing retail sales training so your employees can sell more of your merchandise.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.