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#iconohash presents #custserv

Scroll down for the #custserv conversation report for September 15th, 2018 EST.

iconohash

the world's conversation archive

#custserv for September 15th, 2018EST

01
12th

coming together

When it comes to participants, we ranked 12th among 430 conversations.

12th

participating

In terms of the number of posts, we ranked 12th out of 430 conversations that took place.

38th

amplification

This conversation ranked 38th out of 430 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
22%

Amplified

There were 32 reshares, 22% of posts, during the course of the conversation.

3%

Engaged

3% of participants in this conversation engaged each other 4 times.

76%

Content

76% of participants in this conversation shared a total of 12 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for September 15th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@drnatalie

@drnatalie

Natalie Petouhoff
1 of 250 Top Most Influential Women, voted Top Social Media, #Custserv & CRM Professionals; VP, Service Cloud Salesforce; Opinions are my own

@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #CustServ. For #CX insight greater than 140 characters join me on Facebook, G+ or my blog: http://billquiseng.com

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 25 total

marketing
consultant
director
management
strategy

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Daily Dispatch of Distinction
When you buy a product you interact with a salesperson or a sales team maybe once or in case of online purchases you may not even talk to anybody. But after purchasing a product whenever you have an …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.