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#iconohash presents #custserv

Scroll down for the #custserv conversation report for September 7th, 2018 EST.

iconohash

the world's conversation archive

#custserv for September 7th, 2018EST

01
9th

coming together

When it comes to participants, we ranked 9th among 526 conversations.

9th

participating

In terms of the number of posts, we ranked 9th out of 526 conversations that took place.

13th

amplification

This conversation ranked 13th out of 526 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
24%

Amplified

There were 57 reshares, 24% of posts, during the course of the conversation.

3%

Engaged

3% of participants in this conversation engaged each other 8 times.

77%

Content

77% of participants in this conversation shared a total of 28 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for September 7th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #CustServ. For #CX insight greater than 140 characters join me on Facebook or my blog: http://billquiseng.com

@mattbikewith

@mattbikewith

Matt Beckwith
Howdy! I’m a husband, dad, grandpa, bike rider and advocate, runner, that geeks out on #CX #custserv #cctr. Next week - #ccdemo! http://contactcentergeek.com

@MSFTDynamics365

@MSFTDynamics365

Dynamics 365
The official Twitter handle for the Microsoft Dynamics 365 team. Follow for news, updates and much more. #MSDyn365

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 40 total

marketing
consultant
management
blogger
writer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Why You Should Build Customer Service Chatbots Tickets, Tue, Sep 18, 2018 at 6:00 PM | Eventbrite
Join us for a power panel of leaders who leverage chatbots for customer service. Leaders from major enterprise companies will share high-level strategies for integrating a customer service chatbot and what success metrics they care about. Susan Hui - Senior Manager of Growth & Digital Leadership, 1800 FlowersBen Barclay - Product Manager of AI, AccuWeatherLisa Michaud - Director, Natural Language Processing, Aspect Software More speakers to be added! Food & drink will be provided. Agenda
The Incredible Power of Calling Your Customers Back | Fonolo
How can we in the contact center industry proclaim that we have the power to deliver exceptional service to our customers? Call customers back. Giving customers the option to opt in for a call-back via phone, web or mobile positively affects how your contact center operates, and your brand’s future successes.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.