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#iconohash presents #custserv

Scroll down for the #custserv conversation report for September 5th, 2018 EST.

iconohash

the world's conversation archive

#custserv for September 5th, 2018EST

01
24th

coming together

When it comes to participants, we ranked 24th among 577 conversations.

24th

participating

In terms of the number of posts, we ranked 24th out of 577 conversations that took place.

25th

amplification

This conversation ranked 25th out of 577 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
35%

Amplified

There were 94 reshares, 35% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 6 times.

69%

Content

69% of participants in this conversation shared a total of 40 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for September 5th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #CustServ. For #CX insight greater than 140 characters join me on Facebook or my blog: http://billquiseng.com

@evankirstel

@evankirstel

Evan Kirstel
Helping #B2B clients w/ #Social & #Digital◽️@evirahealth w/ @irmaraste◽️#ATTinfluencer w/ @dez_blanchfield & @kevin_jackson ◽️http://linkedin.com/in/evankirstel

@VanDeweyBalao

@VanDeweyBalao

Van Dewey Balao
Do you own an eCommerce business? Try @LiveChat for free 60 days to see if it fits your needs!

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 30 total

marketing
writer
management
training
ceo

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Sometimes It’s Just the Right Thing to Do - Shep Hyken
We can train people on how to deliver good customer service. We teach people how to greet customers when they walk in the store, how to properly answer the phone when customers call the company and much more. It’s easy to teach the basics. They are part of the operation and the process. They happen …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.