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#iconohash presents #Custserv

Scroll down for the #Custserv conversation report for September 1st, 2018 EST.

iconohash

the world's conversation archive

#Custserv for September 1st, 2018EST

01
11th

coming together

When it comes to participants, we ranked 11th among 431 conversations.

11th

participating

In terms of the number of posts, we ranked 11th out of 431 conversations that took place.

17th

amplification

This conversation ranked 17th out of 431 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
30%

Amplified

There were 53 reshares, 30% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 2 times.

80%

Content

80% of participants in this conversation shared a total of 27 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for September 1st, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #Custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@jattster

@jattster

Amaninder Singh
Customer Success @kayako Founder @cx_crew deliberate #communicator, traveler, work #remotely, learning #datascience #saas #cx #DBSuper fan

@drnatalie

@drnatalie

Natalie Petouhoff
Wildly passionate about Customer Service, Equality, Diversity and Inclusion; Voted 1 of 250 Top Most Influential Women, VP, Salesforce; Opinions are my own

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #Custserv

insight

  the top participating professions
out of 35 total

marketing
writer
ceo
consultant
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
319: Jeanne Bliss, Is Your CX Mom-worthy?
Jeannie and Adam interview 35-year customer experience pro Jeanne Bliss about her new book “Would You Do That To Your Mother? The ‘Make Mom Proud’ Standard For How To Treat Your Customers.”

chat growth how is #Custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.