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#iconohash presents #custserv

Scroll down for the #custserv conversation report for August 30th, 2018 EST.

iconohash

the world's conversation archive

#custserv for August 30th, 2018EST

01
16th

coming together

When it comes to participants, we ranked 16th among 524 conversations.

16th

participating

In terms of the number of posts, we ranked 16th out of 524 conversations that took place.

18th

amplification

This conversation ranked 18th out of 524 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
33%

Amplified

There were 83 reshares, 33% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 5 times.

70%

Content

70% of participants in this conversation shared a total of 31 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 30th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@sbmeunier

@sbmeunier

Sebastien Meunier
Business Transformation and #Innovation in Finance | Leader Author Speaker | #COO #FinTech #金融科技 #RegTech #Blockchain #AI #RPA #CyberSecurity

@ernanroman

@ernanroman

Ernan Roman
Ernan Roman President, ERDM Corp. Author, Voice of the Customer Marketing ernan@erdm.com, http://www.erdm.com, @ernanroman

@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #CustServ. For #CX insight greater than 140 characters join me on Facebook, G+ or my blog: http://billquiseng.com

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 42 total

marketing
management
consultant
training
strategist

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Treat Your Employees Like Rock Stars - Shep Hyken
When you treat employees like rock stars, they will treat your customers like rock stars. That is what employee engagement is all about. Great leaders have preached that when you treat your employees well, they treat their customers – and fellow employees well. My friend and fellow customer experience expert, James Dodkins, has a great …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.