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#iconohash presents #custserv

Scroll down for the #custserv conversation report for August 29th, 2018 EST.

iconohash

the world's conversation archive

#custserv for August 29th, 2018EST

01
20th

coming together

When it comes to participants, we ranked 20th among 580 conversations.

20th

participating

In terms of the number of posts, we ranked 20th out of 580 conversations that took place.

23rd

amplification

This conversation ranked 23rd out of 580 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
31%

Amplified

There were 96 reshares, 31% of posts, during the course of the conversation.

4%

Engaged

4% of participants in this conversation engaged each other 12 times.

69%

Content

69% of participants in this conversation shared a total of 33 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 29th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@acquire_io

@acquire_io

Acquire
Unique Live chat software provide live video chat, voice call, text chat with co browsing and screen sharing features.

@ShaunBelding

@ShaunBelding

Shaun Belding
Customer service and experience expert, keynote speaker; training & consulting. Author of 6 books including The Journey to WOW #CX #custserv #custexp

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 40 total

marketing
management
writer
consultant
director

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
How to Drive Meaningful Outcomes with Customer Engagement - The Next Scoop
Customer engagement is a term that has gained a lot of traction over the past few years in the dynamic marketing world. Fueled by the emphasis on real-time interaction, the need for customer engagement has boomed for small and large businesses alike. Making an effort to bolster engagement and increase brand loyalty helps in the …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.