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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for August 28th, 2018 EST.

iconohash

the world's conversation archive

#CustServ for August 28th, 2018EST

01
4th

coming together

When it comes to participants, we ranked 4th among 541 conversations.

4th

participating

In terms of the number of posts, we ranked 4th out of 541 conversations that took place.

5th

amplification

This conversation ranked 5th out of 541 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
26%

Amplified

There were 211 reshares, 26% of posts, during the course of the conversation.

32%

Engaged

32% of participants in this conversation engaged each other 254 times.

25%

Content

25% of participants in this conversation shared a total of 30 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 28th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@GregOrtbach

@GregOrtbach

Greg Ortbach
Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.

@RoyAtkinson

@RoyAtkinson

Roy Atkinson
Sr. Writer/Analyst by trade | I tweet about customer focus (#custserv #cx); #ITSM, #IT and #tech | Tweets are my own.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 43 total

marketing
director
coach
entrepreneur
influencer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
3 Digital Customer Support Trends To Watch Out For In 2018 - Ethos Integrated Solutions
We’re living in a digital era and most customers expect the best digital customer support from businesses. Digital customer support usually includes meeting and satisfying the needs of clients through digital channels. These can be through email messages, text messages, websites, social media, online chats, and more. Many companies and businesses today have already established …

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.