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#iconohash presents #custserv

Scroll down for the #custserv conversation report for August 24th, 2018 EST.

iconohash

the world's conversation archive

#custserv for August 24th, 2018EST

01
7th

coming together

When it comes to participants, we ranked 7th among 496 conversations.

7th

participating

In terms of the number of posts, we ranked 7th out of 496 conversations that took place.

18th

amplification

This conversation ranked 18th out of 496 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
26%

Amplified

There were 64 reshares, 26% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 4 times.

82%

Content

82% of participants in this conversation shared a total of 31 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 24th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #CustServ. For #CX insight greater than 140 characters join me on Facebook or my blog: http://billquiseng.com

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 38 total

marketing
consultant
training
ceo
writer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Own Your Stuff!
I was driving home the other day and watched one car rear end another about fifty yards ahead of me. As I pulled up next to them, I witnessed the first car pulling off to the shoulder while the second car drove off. A hit and run unfolded before my very eyes and I was driving next to a felon. Not sure what to do, I honked at the guy and then proceeded to take pictures of his license plate. I then called 911 and reported what I saw.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.