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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for August 23rd, 2018 EST.

iconohash

the world's conversation archive

#CustServ for August 23rd, 2018EST

01
13th

coming together

When it comes to participants, we ranked 13th among 530 conversations.

13th

participating

In terms of the number of posts, we ranked 13th out of 530 conversations that took place.

28th

amplification

This conversation ranked 28th out of 530 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
23%

Amplified

There were 54 reshares, 23% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 4 times.

82%

Content

82% of participants in this conversation shared a total of 22 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 23rd, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #CustServ. For #CX insight greater than 140 characters join me on Facebook or my blog: http://billquiseng.com

@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 32 total

marketing
management
training
writer
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Customer Service A Dying Art
Today Customer Service is a dying art for Hotels and the Hospitality Industry. Customer experience is today replacing customer service for Hotels.

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.