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#iconohash presents #Custserv

Scroll down for the #Custserv conversation report for August 21st, 2018 EST.

iconohash

the world's conversation archive

#Custserv for August 21st, 2018EST

01
6th

coming together

When it comes to participants, we ranked 6th among 530 conversations.

6th

participating

In terms of the number of posts, we ranked 6th out of 530 conversations that took place.

9th

amplification

This conversation ranked 9th out of 530 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
26%

Amplified

There were 198 reshares, 26% of posts, during the course of the conversation.

36%

Engaged

36% of participants in this conversation engaged each other 273 times.

25%

Content

25% of participants in this conversation shared a total of 34 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 21st, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #Custserv

02

the top of the list. Top influencers in the chat

IMPACT
@toister

@toister

Jeff Toister
Passionate about customer service, focusing on people. Author of The Service Culture Handbook & Customer Service Tip of the Week: https://t.co/qFM2Hr6PTU

@GregOrtbach

@GregOrtbach

Greg Ortbach
Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #Custserv

insight

  the top participating professions
out of 38 total

marketing
training
management
consultant
manager

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
4 Myth-busting Facts about Customer Service
Any organization comprises different functions, such as marketing, sales, product, customer support, etc. In very small companies, the owner may perform all these functions themselves. As the business grows, different team members specialize in certain functions. The time-consuming tasks of customer service are often among the first to be separated out in this way. Great...Read More
4 Myth-busting Facts about Customer Service
Any organization comprises different functions, such as marketing, sales, product, customer support, etc. In very small companies, the owner may perform all these functions themselves. As the business grows, different team members specialize in certain functions. The time-consuming tasks of customer service are often among the first to be separated out in this way. Great...Read More

chat growth how is #Custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.