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#iconohash presents #custserv

Scroll down for the #custserv conversation report for August 18th, 2018 EST.

iconohash

the world's conversation archive

#custserv for August 18th, 2018EST

01
16th

coming together

When it comes to participants, we ranked 16th among 437 conversations.

16th

participating

In terms of the number of posts, we ranked 16th out of 437 conversations that took place.

21st

amplification

This conversation ranked 21st out of 437 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
33%

Amplified

There were 55 reshares, 33% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 1 times.

76%

Content

76% of participants in this conversation shared a total of 19 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 18th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@JolaBurnett

@JolaBurnett

Jola Burnett
Vice President @GfK #Marketing #Futurist #TechForGood #Columnist @MediaPost @CustomerThink Speaker @M2M @_MediaFusion @MediaPost @GlobalShea @AMA_Marketing

@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #CustServ. For #CX insight greater than 140 characters join me on Facebook or my blog: http://billquiseng.com

@Tiffani_Bova

@Tiffani_Bova

Tiffani Bova
Growth & Innovation Evangelist @Salesforce | WSJ Bestseller/Book: Growth IQ | Podcast: What's Next | Thinking About & Sharing Bold Ideas | #Sales #CX #GrowthIQ

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 32 total

marketing
consultant
trainer
director
ceo

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.