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#iconohash presents #custserv

Scroll down for the #custserv conversation report for August 14th, 2018 EST.

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the world's conversation archive

#custserv for August 14th, 2018EST

01
6th

coming together

When it comes to participants, we ranked 6th among 522 conversations.

6th

participating

In terms of the number of posts, we ranked 6th out of 522 conversations that took place.

8th

amplification

This conversation ranked 8th out of 522 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
28%

Amplified

There were 213 reshares, 28% of posts, during the course of the conversation.

32%

Engaged

32% of participants in this conversation engaged each other 244 times.

23%

Content

23% of participants in this conversation shared a total of 29 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 14th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@GregOrtbach

@GregOrtbach

Greg Ortbach
Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.

@RoyAtkinson

@RoyAtkinson

Roy Atkinson
Sr. Writer/Analyst by trade | I tweet about customer focus (#custserv #cx); #ITSM, #IT and #tech | Tweets are my own.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 41 total

marketing
consultant
management
trainer
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
When Big Business Fails the Little Guy — Doug Sandler Blog
Dear Mr. Little Customer,  We want to care but: Our systems are too complicated and we really are not sure how they work exactly. We actually don’t know what the other departments in our big company actually do, so we will go ahead and transfer you to them. We don't understand our techno

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.