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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for August 10th, 2018 EST.

iconohash

the world's conversation archive

#CustServ for August 10th, 2018EST

01
9th

coming together

When it comes to participants, we ranked 9th among 477 conversations.

9th

participating

In terms of the number of posts, we ranked 9th out of 477 conversations that took place.

12th

amplification

This conversation ranked 12th out of 477 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
33%

Amplified

There were 81 reshares, 33% of posts, during the course of the conversation.

5%

Engaged

5% of participants in this conversation engaged each other 13 times.

72%

Content

72% of participants in this conversation shared a total of 31 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 10th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@ernanroman

@ernanroman

Ernan Roman
Ernan Roman President, ERDM Corp. Author, Voice of the Customer Marketing ernan@erdm.com, http://www.erdm.com, @ernanroman

@gavinneate

@gavinneate

Gavin Neate
True freedom comes when we accept our own mortality and embrace our potential. Founder of @Neatebox. Lover of positivity & #EqualityByDefault . #a11y

@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #CustServ. For #CX insight greater than 140 characters join me on Facebook, G+ or my blog: http://billquiseng.com

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 31 total

marketing
consultant
founder
training
advisor

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
GDPR Requires a New Approach to Data Protection in Customer Care
GDPR will come into force in all European Union countries. This creates new requirements for the handling of personal data also in the area of customer care. The GDPR particularly affects call centers and online applications where personal data is exchanged every day in dialogue with customers.

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.