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#iconohash presents #custserv

Scroll down for the #custserv conversation report for August 8th, 2018 EST.

iconohash

the world's conversation archive

#custserv for August 8th, 2018EST

01
31st

coming together

When it comes to participants, we ranked 31st among 540 conversations.

31st

participating

In terms of the number of posts, we ranked 31st out of 540 conversations that took place.

34th

amplification

This conversation ranked 34th out of 540 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
28%

Amplified

There were 56 reshares, 28% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 4 times.

75%

Content

75% of participants in this conversation shared a total of 24 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 8th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Hyken

@Hyken

Shep Hyken
Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences!

@ivrpowers

@ivrpowers

Interactive Powers
Streamline your business communications

@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 33 total

marketing
ceo
director
research
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
AI chatbots gaining as a customer service channel
AI chatbots present interesting opportunities and challenges to enterprises looking to integrate them into their customer service channel. Working alongside humans, AI chatbots can offer instant and increasingly personalized assistance to customers.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.