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#iconohash presents #custserv

Scroll down for the #custserv conversation report for August 7th, 2018 EST.

iconohash

the world's conversation archive

#custserv for August 7th, 2018EST

01
6th

coming together

When it comes to participants, we ranked 6th among 509 conversations.

6th

participating

In terms of the number of posts, we ranked 6th out of 509 conversations that took place.

14th

amplification

This conversation ranked 14th out of 509 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
25%

Amplified

There were 144 reshares, 25% of posts, during the course of the conversation.

33%

Engaged

33% of participants in this conversation engaged each other 188 times.

30%

Content

30% of participants in this conversation shared a total of 23 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 7th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@RoyAtkinson

@RoyAtkinson

Roy Atkinson
Sr. Writer/Analyst by trade | I tweet about customer focus (#custserv #cx); #ITSM, #IT and #tech | Tweets are my own.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 36 total

marketing
engineer
consultant
entrepreneur
management

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
What Customers Want And Expect
Your company’s customer service can make or break you. Of almost 1,000 consumers polled, 92% say they would stop purchasing from a company after three or fewer poor customer service experiences. Twenty-six percent of those would stop after just one bad experience.
AI chatbots gaining as a customer service channel
AI chatbots present interesting opportunities and challenges to enterprises looking to integrate them into their customer service channel. Working alongside humans, AI chatbots can offer instant and increasingly personalized assistance to customers.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.