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#iconohash presents #CustServ

Scroll down for the #CustServ conversation report for August 3rd, 2018 EST.

iconohash

the world's conversation archive

#CustServ for August 3rd, 2018EST

01
9th

coming together

When it comes to participants, we ranked 9th among 475 conversations.

9th

participating

In terms of the number of posts, we ranked 9th out of 475 conversations that took place.

16th

amplification

This conversation ranked 16th out of 475 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
33%

Amplified

There were 74 reshares, 33% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 1 times.

87%

Content

87% of participants in this conversation shared a total of 28 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for August 3rd, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #CustServ

02

the top of the list. Top influencers in the chat

IMPACT
@ernanroman

@ernanroman

Ernan Roman
Ernan Roman President, ERDM Corp. Author, Voice of the Customer Marketing ernan@erdm.com, http://www.erdm.com, @ernanroman

@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #CustServ. For #CX insight greater than 140 characters join me on Facebook, G+ or my blog: http://billquiseng.com

@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #CustServ

insight

  the top participating professions
out of 41 total

marketing
writer
consultant
founder
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance
Not long ago I saw a demo of a cool product for gathering customer feedback called Stella Connect. They have a fun angle on customer satisfaction where customers are invited to rate their experience with the specific agent that helped them. Customers can then recommend that agents be rewarded. One of our programs at FCR has three different reward levels from a coffee, to lunch, to a gift certificate — and after a certain number of recommendations, agents earn their reward. It’s a great system, a
Customer Care vs. Customer Satisfaction | Fonolo
How you attend to your customers’ happiness levels and overall satisfaction requires critical thinking. Let’s spend some time deciphering what these words mean and why they should be top of mind.

chat growth how is #CustServ growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.