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#iconohash presents #custserv

Scroll down for the #custserv conversation report for July 28th, 2018 EST.

iconohash

the world's conversation archive

#custserv for July 28th, 2018EST

01
11th

coming together

When it comes to participants, we ranked 11th among 438 conversations.

11th

participating

In terms of the number of posts, we ranked 11th out of 438 conversations that took place.

29th

amplification

This conversation ranked 29th out of 438 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
18%

Amplified

There were 32 reshares, 18% of posts, during the course of the conversation.

2%

Engaged

2% of participants in this conversation engaged each other 4 times.

61%

Content

61% of participants in this conversation shared a total of 12 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for July 28th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@BruceVH

@BruceVH

Bruce Van Horn
Life, Leadership, and Business Coach | Speaker | Life Is A Marathon Podcast | Bestselling Author | Thought Leader | Cancer Conqueror | Runner | World Traveler

@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #CustServ. For #CX insight greater than 140 characters join me on Facebook, G+ or my blog: http://billquiseng.com

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 26 total

marketing
consultant
ceo
training
trainer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
AI Will Power 95% of Customer Interactions By 2025
Servion Global Solutions has predicted that by 2025, 95% of customer interactions will be powered by AI. Artificial intelligence is quickly becoming a vital part for almost all businesses around…

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.