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#iconohash presents #custserv

Scroll down for the #custserv conversation report for July 27th, 2018 EST.

iconohash

the world's conversation archive

#custserv for July 27th, 2018EST

01
9th

coming together

When it comes to participants, we ranked 9th among 474 conversations.

9th

participating

In terms of the number of posts, we ranked 9th out of 474 conversations that took place.

22nd

amplification

This conversation ranked 22nd out of 474 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
23%

Amplified

There were 57 reshares, 23% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 1 times.

79%

Content

79% of participants in this conversation shared a total of 15 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for July 27th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@Panviva

@Panviva

Panviva
Developers of cloud knowledge management. Capture. Optimize. Deliver.

@MyCustomer

@MyCustomer

MyCustomer.com
News and advice on sales, service, marketing and customer experience. The only resource covering the end-to-end customer journey.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 35 total

marketing
consultant
ceo
management
training

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
AI Will Power 95% of Customer Interactions By 2025
Servion Global Solutions has predicted that by 2025, 95% of customer interactions will be powered by AI. Artificial intelligence is quickly becoming a vital part for almost all businesses around…

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

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