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#iconohash presents #custserv

Scroll down for the #custserv conversation report for July 19th, 2018 EST.

iconohash

the world's conversation archive

#custserv for July 19th, 2018EST

01
16th

coming together

When it comes to participants, we ranked 16th among 529 conversations.

16th

participating

In terms of the number of posts, we ranked 16th out of 529 conversations that took place.

28th

amplification

This conversation ranked 28th out of 529 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
21%

Amplified

There were 64 reshares, 21% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 3 times.

67%

Content

67% of participants in this conversation shared a total of 31 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for July 19th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@ivrpowers

@ivrpowers

Interactive Powers
Streamline your business communications

@TwiterHero

@TwiterHero

TwiterHero
Sometimes you have to be your own hero...fencer, engineer, guy w/mop bucket

@billquiseng

@billquiseng

Bill Quiseng
Your #1 Twitter resource to improve your #B2C #CustServ. For #CX insight greater than 140 characters join me on Facebook, G+ or my blog: http://billquiseng.com

moving the conversation.

Without these participants, this conversation could not happen.

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 36 total

marketing
management
founder
research
writer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
These Companies Have The Best Customer Service
Which companies have the best customer service? The short answer: supermarkets, restaurants, and car manufacturers. But the long answer is fascinating, and you'll want to stick around for it.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.