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#iconohash presents #custserv

Scroll down for the #custserv conversation report for July 18th, 2018 EST.

iconohash

the world's conversation archive

#custserv for July 18th, 2018EST

01
22nd

coming together

When it comes to participants, we ranked 22nd among 544 conversations.

22nd

participating

In terms of the number of posts, we ranked 22nd out of 544 conversations that took place.

30th

amplification

This conversation ranked 30th out of 544 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
27%

Amplified

There were 87 reshares, 27% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 3 times.

66%

Content

66% of participants in this conversation shared a total of 28 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for July 18th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

@OracleServCloud

@OracleServCloud

Oracle Service Cloud
Service #cloud solutions powering exceptional #CX across the #web, #cctr, #knowledge, #oracleOPA, and in-person #fieldservice. #custserv #OSvC

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 38 total

marketing
management
founder
restaurant
writer

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
Top 5 Ways to Boost Digital Customer Service
The article talks about the 5 top ways marketers can change their customer service game with the digitalization of the customer journey wherein they can reach the companies anytime and anywhere throughout their journey.

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.