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#iconohash presents #custserv

Scroll down for the #custserv conversation report for July 17th, 2018 EST.

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the world's conversation archive

#custserv for July 17th, 2018EST

01
10th

coming together

When it comes to participants, we ranked 10th among 544 conversations.

10th

participating

In terms of the number of posts, we ranked 10th out of 544 conversations that took place.

12th

amplification

This conversation ranked 12th out of 544 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
26%

Amplified

There were 183 reshares, 26% of posts, during the course of the conversation.

27%

Engaged

27% of participants in this conversation engaged each other 188 times.

30%

Content

30% of participants in this conversation shared a total of 39 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for July 17th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@GregOrtbach

@GregOrtbach

Greg Ortbach
Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.

@MarshaCollier

@MarshaCollier

Marsha Collier
Over 1 million

@MSFTDynamics365

@MSFTDynamics365

Dynamics 365
The official Twitter handle for the Microsoft Dynamics 365 team. Follow for news, updates and much more. #MSDyn365

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 41 total

marketing
founder
management
strategy
consultant

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
To Apologize or Not To Apologize
When customers contact you with a problem, do you apologize or do you not? Let’s work through a couple scenarios. In the first scenario you work for a SAAS (Software as a Service) provider and a customer is calling in because their service is impaired. (Impaired is a word I was trained to use instead of outage because it sounds nicer.) After a bit of investigation you discover that one of your engineers tripped over a network cable, causing service to go down for this and many other customers. U

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.