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#iconohash presents #custserv

Scroll down for the #custserv conversation report for July 16th, 2018 EST.

iconohash

the world's conversation archive

#custserv for July 16th, 2018EST

01
10th

coming together

When it comes to participants, we ranked 10th among 476 conversations.

11th

participating

In terms of the number of posts, we ranked 11th out of 476 conversations that took place.

23rd

amplification

This conversation ranked 23rd out of 476 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
25%

Amplified

There were 61 reshares, 25% of posts, during the course of the conversation.

0%

Engaged

0% of participants in this conversation engaged each other 1 times.

81%

Content

81% of participants in this conversation shared a total of 27 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for July 16th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@helpscout

@helpscout

Help Scout
Join 8,000+ businesses that use our #HelpDesk software because customer experience comes first. #CX #CustomerService

@ivrpowers

@ivrpowers

Interactive Powers
Streamline your business communications

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 31 total

marketing
management
training
founder
ceo

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
How Help Scout Used Chat to Solve Their Biggest Customer Success Hurdles
Live chat can be a highly effective channel for customer success, especially when it comes to driving engagement at critical touch points like onboarding, where timing is everything. When it's managed effectively, live chat can become a strong pillar for your customer success strategy.
Daily Dispatch of Distinction
Good customer service is so important. Being responsive, helpful and polite when customers need your assistance can mean the difference between repeat custom and losing the client for good. In fact, …

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.