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#iconohash presents #custserv

Scroll down for the #custserv conversation report for July 15th, 2018 EST.

iconohash

the world's conversation archive

#custserv for July 15th, 2018EST

01
24th

coming together

When it comes to participants, we ranked 24th among 413 conversations.

24th

participating

In terms of the number of posts, we ranked 24th out of 413 conversations that took place.

47th

amplification

This conversation ranked 47th out of 413 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
18%

Amplified

There were 28 reshares, 18% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 1 times.

82%

Content

82% of participants in this conversation shared a total of 15 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for July 15th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@mikeaoki

@mikeaoki

Mike Aoki
Make every customer conversation count! (Sales & Cust Serv training for contact centers)

@CCPipeline

@CCPipeline

CCPipeline
Contact Center Pipeline publishes independent, in-depth articles about the contact center industry that you won’t find anywhere else.

@ChrisRCason

@ChrisRCason

Chris Cason
DISA Joint Service Provider COOP/COG Planning Chief. Widower, Former Caregiver. Toastmasters CL/CC, ESTJ, SGI Frederick District Leader, Chief Election Judge

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 28 total

restaurant
marketing
director
training
ceo

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
5 Ways Artificial Intelligence Can Help Improve Customer Service
5 Ways Artificial Intelligence Can Help Improve Customer Service By Blythe Lawton, Senior Director, First Associates Loan Servicing - You hear a lot about Artificial Intelligence (AI) in today’s world, but how can it truly help your business move forward?...

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.