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#iconohash presents #custserv

Scroll down for the #custserv conversation report for July 13th, 2018 EST.

iconohash

the world's conversation archive

#custserv for July 13th, 2018EST

01
10th

coming together

When it comes to participants, we ranked 10th among 467 conversations.

10th

participating

In terms of the number of posts, we ranked 10th out of 467 conversations that took place.

8th

amplification

This conversation ranked 8th out of 467 in terms of the amplification of ideas & content.

how we participated. Here's how participants reacted & engaged each other

Reactions
28%

Amplified

There were 79 reshares, 28% of posts, during the course of the conversation.

1%

Engaged

1% of participants in this conversation engaged each other 2 times.

80%

Content

80% of participants in this conversation shared a total of 35 unique pieces of content.

quick facts.

Here are the basic facts of the conversation for for July 13th, 2018.

0
Active
Participants
0
Posts
Total

meet the influencers the movers and shakers of #custserv

02

the top of the list. Top influencers in the chat

IMPACT
@mikeaoki

@mikeaoki

Mike Aoki
Make every customer conversation count! (Sales & Cust Serv training for contact centers)

@ernanroman

@ernanroman

Ernan Roman
Ernan Roman President, ERDM Corp. Author, Voice of the Customer Marketing ernan@erdm.com, http://www.erdm.com, @ernanroman

@ipfconline1

@ipfconline1

ipfconline
Création de Sites Internet Formation et Conseil Informatique #ecommerce #webmaster #seo #DigitalMarketing #foad #seriousgame #AI #BigData

about the participants. let's take a look at everyone who show'd up

03

top professions what are they doing when they're not in #custserv

insight

  the top participating professions
out of 36 total

marketing
management
consultant
ceo
strategy

gender an estimation of what the gender break down looks like
= 1 men or women

insight

Women

Men

about the content. the best content that was shared

04
The Best Brands Focus on Emotion for CX Success
What is the backbone of CX success? They say in every relationship, it’s important to have more positive interactions than negative ones. In the healthiest of relationships, the ratio of positive t…
All Music, All Texas, All The Time
ALL TEXAS MUSIC- SUPPORTING DIVERSE TEXAS MUSIC! Music Store, CD, Vinyl, Satellite, Web Radio and MUCH more! The Best Little Website In Texas!

chat growth how is #custserv growing over time?

05

want more? are you interested in the full data analysis for this chat? Full transcript? Longer view at chat growth?

Email us today at research@iconohash.com or schedule a tour of our custom reports. We'll be happy to work with you. We can provide the raw data or custom reports on a scheduled basis. Full data analysis includes in-depth profile data, chat growth analysis, chat reach, influence reach, location profiles, and content profiles. Full reports are delivered via sharable web-based reports or beautiful PDFs, if you prefer to print and distribute.